IBM Off Campus 2021 Drive is a great opportunity for applicants looking for IBM Technician, Technical Support Jobs. IBM inviting Graduate in any stream applicants for IBM off Campus Drive.
Interested candidates can apply for the recruitment drive of IBM Off Campus 2021 and register through the given link. The detailed eligibility criteria and the application process of IBM are given below.
Here, you will get the information about the recruitment of IBM Recruitment Drive 2021 such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for IBM Off Campus drive 2021 Technician, Technical Support Job opening at the Bangalore location.
Job Summary of IBM Careers India:
|Qualification||Graduate in any Stream|
|Job Profile:||Technician, Technical Support|
|Job Location of IBM||Bangalore|
Job Description of IBM Recruitment Drive 2021:
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support Team in Bangalore
Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Role & Responsibilities:
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for EWS, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
- Minimum Graduates in any stream. (10+2+3)
- Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience – full time experience.
- Should be willing to work in shifts in a 24 x7 work environment
- Fluent communication in English and Hindi
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Any relevant Certification/Technical Qualification
How to apply IBM Off Campus Recruitment Drive 2021 for the role of Technician, Technical Support?
This notification is for the recruitment of Technician, Technical Support from IBM Off Campus Drive 2021. You can apply through the given link for the profile of the Technician, Technical Support.